The Story of Petersen Hotels
The story of Petersen Hotels begins in 2003 shortly after the Shoppes at Grand Prairie opened. Mark Petersen, Owner & CEO of the Petersen Companies, regularly drove through the Grand Prairie area and found himself musing that someone should certainly build a hotel in the neighborhood soon. The project seemed to be a no-brainer. However, months passed and never a word was heard about a hotel development at Grand Prairie. So after careful consideration and many conversations with his closest friends and colleagues Mark determined he’d once again follow his eternally insightful instinct, and in early 2007 Petersen Hotels was born. Now with five operating properties and several more in various stages of development, Petersen Hotels is positioned to be the leader in area hospitality for many years to come.
A Legacy of Customer Service
Mark Petersen’s vision for his hospitality company entailed supplying outstanding properties at a great value while delivering a memorable level of Customer Service, which would ensure each guest’s desire to return time after time. This superior customer service model was originally developed in 1974 for the parent company’s healthcare division, Petersen Health Care (PHC). Like PHC, Petersen Hotels operates based on the belief that hard work and a genuinely friendly attitude will demonstrate to clients our sincere appreciation of their needs and a true concern for serving those needs. Petersen Hotels strives to hire exemplary employees who share this belief and can carry on the tradition of providing outstanding customer service driven by a genuine desire to help others. Furthermore, Petersen Hotels is careful to ensure our employees realize our gratitude and concern for them as well, as they are an important part of the Petersen Family. We believe if we treat our employees like family members, they will understand and trust us. They then will extend that care and support to our guests. These fundamental concepts allow Petersen Hotels to surpass all guests’ expectations of comfort, convenience and quality of product and services.
An Emphasis on Quality
Each Petersen Hotels property is developed with Quality in mind. The look and feel of every hotel has been designed to please even the most demanding guest. Our clients deserve the most comfortable and convenient hotel experience, and our intention is to deliver beyond all expectations. Whether you are staying at one of the Hotels at Grand Prairie in Peoria, IL or at our AmericInn at Monmouth Crossing in Monmouth, IL you will experience the same exceptional level of Quality in guest rooms, public areas, meeting spaces and the numerous amenities associated with each. Guaranteed. The interior packages have been carefully selected to provide the most welcoming and relaxing atmosphere available. The transportation policies (at locations offering transportation) are the most flexible in the business, going above and beyond – from picking up guests at the airport to taking them to dinner and anywhere in between, any time they need. All Petersen Hotel building exteriors are kept clean and free of clutter and our landscaping is beautifully maintained to be appealing to both customers and neighbors. These extra touches are designed to make our guests’ stay at Petersen Hotels’ properties as perfect as possible.
A family atmosphere that differentiates Petersen Hotels
Finally, at Petersen Hotels we want every guest to feel our sincere appreciation for their decision to stay with us. Our staff truly enjoys making our guests’ visit as comfortable and convenient as possible, and we are thankful for the opportunity to serve our clients again and again! This theory is just part of what makes Petersen Hotels stand out in the industry. We have humble beginnings and we like to share the philosophy of creating a family of employees that all work together to serve one single purpose; caring for our guests. The Petersen Hotels family is young, but growing rapidly. The first employees were brought on to form the concept of Petersen Hotels in 2007. From that time the company has grown to more than 100 employees and is eagerly awaiting the opening of the company’s sixth hotel, Holiday Inn Express, in the fall of 2010. Creating a family atmosphere is nothing new to the Petersen Companies. The company was built around knowing each and every employee, more than 5,000 and growing. This tradition has continued with Petersen Hotels’ employees receiving complimentary tickets to shows, events and local athletic games. These events are a way to get to know our employees and their families. Our employees dedicate so much time to their career and we like to thank their families for sharing them with us. The company also sponsors events at each hotel for their employees, including holiday dinners, birthday gatherings and celebrations for milestones such as great quality-assurance scores. For information on employment please contact any Petersen Hotels property